TERMS & CONDITIONS

Age Restrictions

Minimum driver`s age is 18. Young drivers (18 - 21 Years) sign on for an additional fee. A driver must hold a licence for at least two years. Exceptions may apply, please contact us for details.
Senior drivers (aged 80 and over) sign on for an additional fee. 

International renters must present a valid license from their country of residence. Driver’s licenses fully printed in non-Roman alphabet (Arabic, Chinese, Cyrillic, etc.) must be accompanied by an international driver’s license

Rental Rates

The minimum rental charge is one day (24 hours). One additional hour (0-59 minutes) is free of charge. For more than one additional hour (60 minutes plus) an extra day is charged.

Rental Extension

If the customer wishes to extend the rental beyond the term agreed, the renting office should be notified at least 24 hours before so as to allow the insurance coverage to be extended to additional period. Subject to confirmation from rental office.

Reservations

Can be confirmed only for a car groups, not for a specific type of car. All reservations are on request - subject to our confirmation of availability. 

You can cancel the booking up to 24 hours before rental start at no additional costs, otherwise 1 day rental will be charged. No shows will be charged for the full rental amount. A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up date.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

 
If you return the Vehicle before the end of the Rental Period, you will not be entitled to the return of any unused prepaid Rental Charges.

We are answering all queries within 24 hours - if you don`t get your reply within that period, please check your spam/junk folder or contact us again.

For urgent inquiries please call us (or text SMS / WhatsApp/ Viber) on 00385 98 19 52 114.

Fuel Policy

EasyRent operates a full-to-full fuel policy, meaning that the Vehicle received should have a full tank of the correct fuel and be returned full in order to prevent refueling charges. On rare occasions, where providing a vehicle with a full tank of fuel has not been possible, we expect the Vehicle to be returned with the same level of fuel as hired. If returned with less fuel than received, you will be charged refueling service charge (30 EUR + VAT) plus cost for missing fuel.

If you select the option of prepaid fuel, you will pay for a full tank upfront and return the vehicle with whatever fuel is left in it. EasyRent will not reimburse you for any unused fuel in this case.

Highway Tolls / Traffic & Parking Fines

In case of non-payment of the highway toll, the customer will be charged for 40 EUR + VAT for administrative expenses in addition to the highway toll itself. In case of non-payment of traffic or parking fines, the customer will be charged for 40 EUR + VAT for administrative expenses in addition to the fines itself.

Methods of Payment

All major credit cards are accepted : American Express, EuroCard/MasterCard, VISA. Debit cards (VISA Electron, Maestro..) are also accepted as well as cash payment and PayPal.

One Way Rentals

National and international one way rentals are available upon request. In domestic one way rentals additional charges may apply, in such case you will be advised before final booking confirmation.

International one way rentals always take extra charge, exact amount depends of the returning site, car type and rental length – please contact us for details before making a reservation.

Cross Border Rentals

Cross Border Rentals are allowed to the following countries at no additional charge: Bosnia and Herzegovina and Montenegro.

Only with prior notice to EasyRent, cross Border Rentals are allowed to the following countries: Kosovo, North Macedonia, Albania, Greece, Serbia, Slovenia, Hungary, Italy, Austria. Additional fees may apply – contact us for more details.

Breakdown Assistance 

For any mechanical faults on the rented vehicle that may occur during the rental period, EasyRent provides free of charge breakdown assistance. However, in cases when a breakdown or damage results from driver`s improper use (wrong fuel, lights left on, etc..) the renter will be held liable for assistance costs.

0 - 24h breakdown assistance is available on the following telephone number: 00385 91 60 49 430

INSURANCE

When renting a vehicle from EasyRent, client is responsible for returning the vehicle in the same condition as at the beginning of rental, excluding normal wear, tear and cleanliness. All cars rented from EasyRent include Third Party Liability Insurance. Third Party Liability Insurance does not cover loss of, or damage to the rental vehicle - client is responsible for the full value of the vehicle.

CDW (Collision Damage Waiver) limitation of liability

This limitation of liability shall apply to damage to the rental vehicle, it's parts and accessories caused in a road traffic accident. CDW limits client`s financial responsibility to the Excess Amount stated on the Rental Agreement.

However CDW does not cover any damage to the interior of the rental vehicle, tire and wheel damage, damage to the underside of the vehicle, broken or lost keys or contamination of fuel, neither in event of deliberate intention or negligence.

Included in rental price, Excess Amount between 800 EUR and 2000 EUR, depending on car size.

Residents of the USA & Canada

If you are a resident of the USA or Canada and have made a reservation that wish to exclude the collision damage waiver (CDW), then only the third-party liability will be provided by us. You can purchase our collision damage waiver or other protection products, if you will not do so, your credit card will be preauthorized and responsible to pay us the full cost of any loss or damage to the Vehicle, including all relevant charges and an administration fee for each incident. In this events we charge amount from you and then you claim it back from your insurance company/credit card.

TP (Theft Protection/Waiver) limitation of liability

This limitation shall apply in the case of loss of the rental vehicle, it's parts and accessories (including tires, stereo equipment etc.) as a result of theft or attempted theft.

TP limits clients financial responsibility to the Excess Amount stated on the Rental Agreement. TP is not valid if the vehicle is left unlocked or the keys are left unattended with the vehicle.

Included in rental price, Excess Amount between 800 EUR and 2000 EUR, depending on car size.

LDW (Loss Damage Waiver) or SCDW (Super Collision Damage Waiver)

By accepting LDW / SCDW clients financial responsibility for accidental damage to the vehicle, it's parts and accessories, theft or attempted theft is reduced to zero. However LDW / SCDW does not cover any damage to the interior of the rental vehicle, tire and wheel damage, damage to the underside of the vehicle, broken or lost keys or contamination of fuel, neither in event of deliberate intention or negligence. Any liability on the part of EasyRent for loss or damage to items placed or left in the rental vehicle shall be excluded to the extent permitted by law.

Optional, daily rate between 12 EUR and 25 EUR per day, depends on car type.

WUG (Wheels, Underside & Glass Insurance)

Extra insurance that covers damages on wheels, underside of the vehicle and glass/windows – except in event of deliberate intention, negligence or if the car is driven on unsealed roads.

Optional, daily rate between 5 EUR and 10 EUR per day, depends on car type.

Driver negligence

Any damage to the vehicle done by driver's negligence - such as burnt clutch, any damage caused by driving on unsealed roads (damaged wheels, tires, underside of the vehicle; scratches made by vegetation), parking the car on high sidewalk curbs, damaged or lost car keys, any damage on the interior of the car, etc. - will be charged to the client for the FULL AMOUNT OF THE REPAIR COST, regardless of the level of insurance.

If client used the wrong fuel when filling the car, he will be charged for the FULL AMOUNT OF THE REPAIR COST.

Any damage to the vehicle done by unauthorized driver (not named on the rental agreement) or by any person while being under the influence of alcohol, barbiturates, narcotics, hallucinatory or other drugs, will be charged to the client for the FULL AMOUNT OF THE REPAIR COST.

 Rates and conditions are subject to change without prior notice.